Returns

RETURNS POLICY

 We hate getting too serious, but it's best to let you know our policy when it comes to pieces you want to send back to us. It goes a little something like this:

Return for refund

We take great pride in our reputation for quality, and we will gladly provide you with a refund or exchange for full priced items only where:

  • the goods are in saleable condition, in their original packaging with all tags still intact;

  • the goods have not been worn, damaged or washed;

  • the goods are returned within 14 working days from receiving the product; and

  • the original invoice as proof of purchase is provided.

Alternatively, we will provide you with a refund at our discretion for items that:

  • are faulty (unless caused by you);

  • have been wrongly described;

  • are different to the goods that you ordered;

All returns must be submitted in writing to carlie@carlieballard.com within 14 working days from receiving the garment.  The cost of return shipping is the responsibility of the client. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase. We do not refund original shipping charges.

 

PLEASE CONTACT US VIA EMAIL CARLIE@CARLIEBALLARD.COM

FOR RETURN SHIPPING ADDRESS.

Include a self addressed post bag so we can post your new garment back to you.

Please note sale items are final sale and cannot be returned for a refund or exchange

EXCHANGE POLICY

Due to our made to order business model exchanges will need to be done on a case by case basis. Depending largely on whether we have any spare pieces in the size you are after with us.

Exchanges will only be accepted if the;

  • goods are in saleable condition, in their original packaging with all tags still intact;

  • goods have not been worn, damaged or washed;

  • goods are returned within 7 working days from approval date.

RETURN SHIPPING

Return shipping must be prepaid and a traceable method to ensure safe and documented delivery. Carlie Ballard takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable and are at your expense.

Carlie Ballard will reimburse any reasonable documented shipping charges for return of goods that have been deemed faulty.

To return an item

  1. Notify Carlie Ballard via email at carlie@carlieballard.com stating the item you would like to return and the reasons why.  Once approved Carlie will share the return shipping address.
  2. Once approved, pack your item in secure packaging and send to the below address.
  3. Please include a copy of the invoice or proof of purchase via email.
  4. Once we receive the item we will refund the full amount to your credit card via Pay Pal, Afterpay or Shopify payment gateway.